Who is Mennta?
- Mennta Energy Solutions specializes in energy industry training to address knowledge gaps with innovative techniques for professionals worldwide.
Why should you train with us?
- We offer relevant and up-to-date content, flexible learning options, and courses led by experts, all tailored to meet the needs of the energy industry.
What system requirements will I need to take an on-demand course online?
- A computer or mobile device with internet access and a modern web browser.
What are the system requirements for taking an on-demand course online?
- Stable internet connection, a computer or mobile device, and access to Zoom.
Is there any software I need to download?
- Only the Zoom app for virtual instructor-led courses. On-demand courses require a web browser.
Are on-demand courses mobile-friendly?
- Yes, our on-demand courses are accessible on most mobile devices.
Are virtual instructor-led courses mobile-friendly?
- Yes, sessions for our courses can be accessed on mobile devices via the Zoom app. However, a computer is recommended to ensure the best course experience.
How do I enroll?
- Visit our website, select a course, select the “register” button for the desired course date or “Buy Course” button for on-demand courses.
How long does each course take?
- Course durations vary; check the specific course details for length.
What are my payment options?
- Payment can be made by wire transfer or credit card. A small convenience fee may apply to credit card purchases.
How long do I have to complete an on-demand course online?
- Online training courses are available for 30 days after purchase. However, once you launch the course you have 14 days from then (or until you have completed the final assessment, whichever is soonest).
Can I save my progress during an on-demand course online?
- Yes, your progress is automatically saved, allowing you to resume where you left off.
What energy industry topics do Mennta Energy Solutions cover?
- Our training covers oil, natural gas, power, electricity, sustainability, renewables, shipping, transportation, trading, derivatives, hedging, risk management, and other aspects of the dynamic energy industry.
Who attends training courses with Mennta Energy Solutions?
- Leading companies from around the world leverage our training to fill knowledge gaps, on-board, upskill, team-build and foster their culture of professional development. Typical clients include but are not limited to super majors, national energy organizations, independent and specialized energy companies, power organizations, utilities, trading houses, banks, accounting firms, consultants, government, and any industry service provider.
Who are the instructors for the energy training courses?
- Every course is written and delivered by a Faculty member with extensive experience in their area of expertise.
Where are the public in-person classroom courses held?
- Our in-person classroom courses are held at various locations worldwide. However, we typically focus on the industry hubs of Houston, London, and Calgary.
What is the dress code for an in-person classroom course?
- Business casual attire is recommended.
Will there be refreshments and lunch served at public in-person courses?
- Yes, refreshments and lunch are provided during public in-person courses.
Can in-person classroom courses be delivered to my company’s office?
- Yes, classroom courses are available for delivery as private presentations at your place of business.
Can virtual instructor-led courses be delivered privately to my company?
- Yes, virtual instructor-led courses can be delivered as private presentations for your company.
Can Mennta Energy Solutions’ on-demand self-study courses be licensed?
- Yes, our courses can be licensed and sit on the client’s learning management system (LMS) or accessed through our LMS. Licensing offers the benefit of unlimited course access.
How does Mennta Energy Solutions stay up to date with the latest developments in the energy industry?
- Faculty members are independent consultants to the energy industry. Therefore, they are actively engaged in the latest trends and topics.
How does Mennta Energy Solutions stay up to date with training best practices?
- We are proud to maintain endorsements from multiple third-party accreditation boards to ensure our courses meet and exceed today’s training delivery standards.
Can I request a customized training course for my organization's specific needs?
- Yes, we do offer customized energy training courses. Contact us to learn more.
Are there any prerequisites for enrolling in Mennta Energy Solutions courses?
- There are no prerequisites for registering for our energy training courses.
What distinguishes Mennta Energy Solutions from other energy training providers?
- Our commitment to remaining an unbiased and accredited training solution provider separates us from our competitors. We do not offer other ancillary products or services that impact focus on training. We are the only energy training provider to be simultaneously accredited by the Global Association of Risk Professionals (GARP), National Association of State Boards Accountancy (NASBA) and The CPD Certification Service (CPD).
Do you offer certification for completing your courses?
- Yes, successful completion of a course will earn the delegate a certificate.
How can I submit a complaint?
We are committed to providing a professional, efficient, courteous and helpful training service to all our customers. However, if you believe that things have gone wrong and you are dissatisfied with our service, we want you to tell us. Then we can resolve your complaint, and try to ensure it does not happen again. This procedure tells you how to make a complaint about any of our training services.
How do I make my complaint? You may be able to resolve your complaint by taking it up immediately with your account manager, they can be contacted by both email and telephone. Please use the numbers on our website.
If not, you can write (including e-mail) to one of our offices or email bookings@mennta.com. You can also telephone us on the numbers shown on the website, although you may be asked to put the details of your complaint in writing.
What should I include in my complaint?
- You should include:
- Your name (and company name if appropriate), and address;
- The name and date of the course you attended;
- Copies of any relevant correspondence about the complaint;
- The name of the person who you wrote or spoke to, and when, to help us find the papers and/or phone logs;
- Details about what has gone wrong or has not been handled properly; and
- An explanation of how you would like us to resolve your complaint.
What will happen next?
We will respond in writing to your complaint, within 10 working days of receiving it. If this is not possible, we will, within 5 working days, send you an acknowledgement explaining why we cannot provide you with an immediate response, including details of when you can expect a full reply.
What if I am not satisfied with the initial response?
If you are not satisfied with our response to your complaint, you can escalate it by writing to our Vice President at the UK Office or by email at bclark@mennta.com.
What can I expect?
We aim to provide a high standard of service but, unfortunately, there may be times when we make a mistake. If this happens you are entitled to expect anyone, or a combination, of the following:
- An apology;
- An explanation;
- An assurance that the same mistake will not happen again;
- Details of the action we have taken to put things right.
Users' views
One of the best ways we can continue to improve our service is by listening, and responding, to your views. As well as learning from your complaints, we welcome any comments or suggestions you may have on how we can improve. Equally, we would like you to tell us when we get it right, so that we can maintain our good practices. Please send any comments to your account manager or bookings@mennta.com
