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You will have received Joining Instructions prior to your attendance at the course, and this will inform you what time you need to register. Please arrive at this time so we are able to start the course promptly.

Attendance and Punctuality
You will be required to attend all sessions of the course at the required and stated time, including any breakout and case study work in order to receive your certificate, as any delayed or non-attendance may affect your completion certificate.

Please be aware that delayed attendance, non-attendance or non-arrival will also be reported to your company. If for any reason you are going to be absent you must let us know as soon as possible. Reported absences of sickness or emergencies during the course will be considered on a case by case basis.

Discrimination, Harassment and Bullying
It is Mennta Energy Solutions company policy not to discriminate against its workers or clients on the basis of their gender, sexual orientation, marital status, any gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability or age, pregnancy or trade union membership.

We are also committed to providing an environment free from harassment and bullying whilst training with us, to ensure everyone at the training is treated, and treat others, with dignity and respect. This includes harassment or bullying, including cyberbullying, which occurs whilst attending the training. 

Similarly, we expect our delegates to extend the same behaviours. Anyone experiencing any forms of discrimination, harassment or bullying should contact the Mennta Energy Solutions administration offices to report this immediately. Anyone found in breach of this policy will be removed from the training. For further definition of these terms please click here.

Social Media
Whilst we would encourage you to interact with Mennta Energy Solutions social channels, please refrain from any inappropriate or disparaging personal comments about fellow attendees or staff members. Social media interactions can be copied and widely disseminated in a way that you may not be able to control, and therefore would be subject to the bullying policy referenced in the FAQ’s.

Complaints Procedure
Outlined below is the procedure for making a complaint with regards to our training courses or any of our training services. 

Information on making a complaint: We are committed to providing a professional, efficient, courteous and helpful training service to all our customers. However, if you believe that things have gone wrong and you are dissatisfied with our service, we want you to tell us. Then we can resolve your complaint, and try to ensure it does not happen again. This procedure tells you how to make a complaint about any of our training services. 

How do I make my complaint? You may be able to resolve your complaint by taking it up immediately with your account manager, they can be contacted by both email and telephone. Please use the numbers on our website.

If not, you can write (including e-mail) to one of our offices or email You can also telephone us on the numbers shown on the website, although you may be asked to put the details of your complaint in writing. 

What should I include in my complaint? 

What will happen next? 

We will respond in writing to your complaint, within 10 working days of receiving it. If this is not possible, we will, within 5 working days, send you an acknowledgement explaining why we cannot provide you with an immediate response, including details of when you can expect a full reply. 

What if I am not satisfied with the initial response? 

If you are not satisfied with our response to your complaint, you can escalate it by writing to our Vice President at the UK Office or by email at

What can I expect?

We aim to provide a high standard of service but, unfortunately, there may be times when we make a mistake. If this happens you are entitled to expect any one, or a combination, of the following: 

Users' views

One of the best ways we can continue to improve our service is by listening, and responding, to your views. As well as learning from your complaints, we welcome any comments or suggestions you may have on how we can improve. Equally, we would like you to tell us when we get it right, so that we can maintain our good practices. Please send any comments to your account manager or  

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